Support & Help Center
Contact Us
Need help or have questions? We're here to assist you.
Email Support: support@joinicebreaker.com
Response Time: We typically respond within 24-48 hours
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST
Frequently Asked Questions
How do I create an account?
To join Icebreaker, you need a valid .edu email address. Download the app, enter your .edu email, verify it through the email we send you, and then complete your profile setup.
How do I update my profile?
Tap the "Profile" tab in the app, then tap "Edit Profile." You can update your photo, work experience, interests, and other profile information at any time.
I'm not receiving matches or messages. What should I do?
Make sure your profile is complete with a photo and all required information. Check your notification settings and ensure you have a stable internet connection. If issues persist, contact our support team.
How do I delete my account?
You can delete your account by going to Settings > Account > Delete Account. This action is permanent and will remove all your data from our servers.
Is my data secure and private?
Yes, we take your privacy seriously. All data is encrypted and stored securely. We never sell your personal information. See our Privacy Policy for full details.
Technical Support
App Issues
- • Try force-closing and reopening the app
- • Check for app updates in the App Store
- • Restart your device
- • Ensure you have a stable internet connection
Login Problems
- • Verify your .edu email address
- • Check your spam folder for verification emails
- • Try resetting your password
- • Contact support if you can't access your email
App Features & How-To
Discovery
Browse and discover other MBA students and professionals. Use filters to find people by school, graduation year, or focus area. Tap on profiles to view more details.
Messaging
Connect with other users through our secure messaging system. All messages are encrypted to protect your privacy.
Profile Creation
Complete your 13-step profile setup to help others discover and connect with you. Include your current role, MBA focus, networking goals, and personal icebreaker.
Policies & Guidelines
Terms of Service - Our terms and conditions for using Icebreaker
Privacy Policy - How we collect, use, and protect your data
App Information
Developer: Icebreaker
Category: Social Networking
Requires: iOS 15.0 or later
Languages: English
Age Rating: 17+
Size: Varies
Report Issues or Abuse
If you encounter inappropriate behavior, harassment, or security concerns, please contact us immediately:
Report Email: report@joinicebreaker.com
Security Issues: security@joinicebreaker.com
We take all reports seriously and will investigate promptly. Your safety and security are our top priority.
Still need help? Don't hesitate to reach out to our support team at support@joinicebreaker.com
We're committed to providing you with the best networking experience possible.